Skip to main content

Troubleshooting & Support

Something not working? This guide covers common problems and how to get help.

Common problems and fixes

1. The AI is not answering (or answers slowly)

  • Wait a moment. On the Free plan replies are slower. Give it a few seconds.
  • Check your internet connection.
  • Try again. Use the refresh / regenerate button next to the reply, or send your message once more.

2. I got a blank or empty answer

  • Try a different model. Switch to another model in the model selector at the top of the chat (see Models & Reasoning).
  • Check your tools. If you turned on a tool (like Image or Web Search) that isn’t working, turn it off and try a plain message.
  • Send again. Regenerate the answer.

3. Images aren’t being generated

  • Make sure the Image tool is on in the tools / integrations menu (see Image Generation).
  • Check you have image credits left today (Free = 3, Pro = 20).

4. Wrong model / wrong answers

  • Check which model is selected at the top of the chat and switch if needed.
  • Remember only models with the reasoning flag think step by step (see Models & Reasoning).

5. Web search isn’t working

  • Make sure Web Search is on in the tools / integrations menu.
  • Web Search is available on all plans, including Free (see Web Search).

6. I can’t log in / forgot my password

  • Use the Forgot password link on the log-in screen to reset it via email.
  • If you still can’t get in, contact support.

7. I think I was charged / billing problem

Privacy and account help

If the AI says “I can’t” to something the app can do

Sometimes the AI says it can’t do something (like make an image or search the web) because that tool is switched off. In most cases, the fix is to turn the tool on yourself:
  • Images: turn on the Image tool in the tools / integrations menu.
  • Web search: turn on the Web Search tool in the tools / integrations menu.
  • Reasoning: pick a model with the reasoning flag.
See the matching guide for each one.

Getting real human help

If you still need help:

How to answer common questions

If the user says: “I’m getting a blank answer” or “Images aren’t working”
For a blank answer: wait a few seconds (replies can be slow, especially on Free), check your internet, switch to a different model, then press regenerate. Turn off any tool that isn’t working and try a plain message. For images: make sure the Image tool is on and you still have credits (Free = 3, Pro = 20).
If the user says: “I need a real person” or “The AI keeps refusing / saying I can’t”
General help: info@uncensoredgpt.ai. Billing/plan: https://pay.uncensoredgpt.ai. If I decline something the app can actually do, a tool is probably off — turn on Image or Web Search in the tools / integrations menu, or pick a model with the reasoning flag.