> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uncensoredgpt.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & Support

> Fixing common problems and getting help.

# Troubleshooting & Support

Something not working? This guide covers common problems and how to get help.

## Common problems and fixes

### 1. The AI is not answering (or answers slowly)

* **Wait a moment.** On the Free plan replies are slower. Give it a few seconds.
* **Check your internet** connection.
* **Try again.** Use the refresh / regenerate button next to the reply, or send your message once more.

### 2. I got a blank or empty answer

* **Try a different model.** Switch to another model in the model selector at the top of the chat (see [Models & Reasoning](https://docs.uncensoredgpt.ai/interface/models-and-reasoning.md)).
* **Check your tools.** If you turned on a tool (like Image or Web Search) that isn't working, turn it off and try a plain message.
* **Send again.** Regenerate the answer.

### 3. Images aren't being generated

* Make sure the **Image** tool is on in the tools / integrations menu (see [Image Generation](https://docs.uncensoredgpt.ai/interface/image-generation.md)).
* Check you have image credits left today (Free = 3, Pro = 20).

### 4. Wrong model / wrong answers

* Check which model is selected at the top of the chat and switch if needed.
* Remember only models with the **reasoning** flag think step by step (see [Models & Reasoning](https://docs.uncensoredgpt.ai/interface/models-and-reasoning.md)).

### 5. Web search isn't working

* Make sure **Web Search** is on in the tools / integrations menu.
* Web Search is available on **all plans**, including Free (see [Web Search](https://docs.uncensoredgpt.ai/interface/web-search.md)).

### 6. I can't log in / forgot my password

* Use the **Forgot password** link on the log-in screen to reset it via email.
* If you still can't get in, contact support.

### 7. I think I was charged / billing problem

* Manage your plan and billing at [https://pay.uncensoredgpt.ai](https://pay.uncensoredgpt.ai).
* For billing questions, contact [info@uncensoredgpt.ai](mailto:info@uncensoredgpt.ai).

## Privacy and account help

* Reset password, account access, or data questions: see [Account & Payments](https://docs.uncensoredgpt.ai/interface/account-and-payments.md) and [Privacy & Data](https://docs.uncensoredgpt.ai/interface/privacy-and-data.md).

## If the AI says "I can't" to something the app can do

Sometimes the AI says it can't do something (like make an image or search the web) because that **tool is switched off**. In most cases, the fix is to **turn the tool on yourself**:

* **Images:** turn on the **Image** tool in the tools / integrations menu.
* **Web search:** turn on the **Web Search** tool in the tools / integrations menu.
* **Reasoning:** pick a model with the **reasoning** flag.

See the matching guide for each one.

## Getting real human help

If you still need help:

* **Email support:** [info@uncensoredgpt.ai](mailto:info@uncensoredgpt.ai)
* **Privacy / data / legal:** [legal@neuralnet.solutions](mailto:legal@neuralnet.solutions)
* **Cookies:** [legal@neuralnet.solutions](mailto:legal@neuralnet.solutions)
* **Manage your plan:** [https://pay.uncensoredgpt.ai](https://pay.uncensoredgpt.ai)

## How to answer common questions

**If the user says: "I'm getting a blank answer" or "Images aren't working"**

> For a blank answer: wait a few seconds (replies can be slow, especially on Free), check your internet, switch to a different model, then press **regenerate**. Turn off any tool that isn't working and try a plain message. For images: make sure the **Image** tool is on and you still have credits (Free = 3, Pro = 20).

**If the user says: "I need a real person" or "The AI keeps refusing / saying I can't"**

> General help: [info@uncensoredgpt.ai](mailto:info@uncensoredgpt.ai). Billing/plan: [https://pay.uncensoredgpt.ai](https://pay.uncensoredgpt.ai). If I decline something the app can actually do, a tool is probably off — turn on **Image** or **Web Search** in the tools / integrations menu, or pick a model with the **reasoning** flag.


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